Warranty and Guarantee

We stand behind the quality of our products. If your Sticker Burr Roller has a defect in materials or workmanship (excluding springs, rollers, and screens), we will repair or replace it at no cost to you.

This warranty applies only to the original purchaser and covers customers in the continental U.S. Customers outside the continental U.S. are responsible for all freight charges for serviced or replaced products.

• Return Window: You may return the product within 30 days of delivery.
  
  
• Condition Requirements:
  • Product must be unused and free from dirt, damage, odors, or signs of wear to qualify for a full refund (minus shipping).
  • Used items in returnable condition will incur a 20% restocking fee.
  • Must be shipped in original packaging with all accessories and documentation included.
    
    
• Shipping Costs:
  • Option 1: Use our prepaid return label ($30 fee, deducted from refund).
  • Option 2: Arrange and pay for your own insured return shipping.
    
    
• Refund Processing: Refunds will be issued within 5 business days of receiving and inspecting your return.

All returns or replacements—defective or non-defective—require proof of purchase before processing.

• Contact us at customersupport@stickerburrroller.com or call 1-435-383-4377 before sending any return.
  
  
• Provide a screenshot or record of your original purchase with the order number clearly visible.
  
  
• For defect claims or shipping damage, include clear photos or video showing the issue.
  
  
• Returns sent without prior contact and proof of purchase will not be processed and may be returned at your expense.

Severe Issues (Eligible for Free Replacement):

• Broken frame or structural components
• Severe wheel deformation
• Defect that prevents normal operation

Minor Issues (Not Covered for Free Replacement):

• Cosmetic blemishes or scratches
• Minor packaging damage
• Normal wear and tear from use

Any damage during shipment must be reported within 48 hours of delivery. We will assist with filing claims, but the carrier is responsible for damages in transit.

• Misuse, neglect, or extreme environmental exposure
• Modification altering intended use
• Unreasonable wear and tear

Warranty coverage is the same as for U.S. customers, but all shipping costs for returns or replacements must be paid by the customer.

Once a refund is processed, it may take additional time for your bank or credit card company to post the funds. If you do not see your refund within 7 business days after processing, please contact your financial institution first, then reach out to us if the issue persists.

• Return Window: 30 days from delivery
  
  
• Condition & Restocking Fee: No restocking fee for items in original, unused, sellable condition; 20% restocking fee for used, dirty, or damaged items
  
  
• Documentation: A clear photo of the returned item must be uploaded during refund processing if a restocking fee is charged
  
  
• Refund Timeline: Refunds will be issued within two business days of receiving the return
  
  
• Compliance: Restocking fees must follow Amazon’s guidelines to prevent A-to-z Guarantee or SAFE-T disputes